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What is VGA resolution?

VGA resolution is .3MP or 640 pixels horizontally x 480 pixels vertically per frame of video.

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Posted By: JD Security
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What are codecs and how do they work in video surveillance?

Codec is an amalgam of the words compression & decompression. Compression is the process of reducing bandwidth and storage consumption. Because each frame of recorded video contains many of the pixels that were in the previous frame, codecs compress video by only recording the pixels that changed between frames thereby reducing bandwidth consumption and processing […]

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Do you store my credit card details?

We don’t store credit card information. We don’t view your credit card information because the transaction takes place between you and our financial institution.

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How do I order new access cards?

Do you know what kind of access card you need? You’re probably running one of two types of card: HID Proximity or HID iCLASS. Not sure? That’s OK, if you’ve ordered cards through us before we should have your details on file. You can call Service on 0800 555 865 or email us at [email protected]

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Does FREE connection include replacement of the back-up battery?

No. If you’ve just moved in to a property that has an existing security system, we recommend that you replace the battery at the time of connection. Please note that if your security system loses power (in a blackout for example) & the battery is flat, your system won’t work. If you’d like to replace […]

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